Lately, we've been inundated with requests from potential clients who need pencils at less than a week's notice. Whilst we'd love to be able to say yes to everyone, our factory simply doesn't have the capacity to rush jobs through that quickly.
As a general rule of thumb...
- Standard turnaround is usually 10 (or at worst 12) working days from the date on which you have approved your proof and paid for your order. This excludes weekends, so a standard 10-day turnaround, if you ordered on a Wednesday, would normally mean that you'd be given a despatch date of two Wednesdays later, for delivery the following working day if you're in the UK mainland (Highlands and Islands, non-mainland UK and all other overseas locations take two working days or more to deliver). Please note that these despatch dates are a guide, and can vary by a couple of days either side.
- If you're in a particular hurry for your pencils, our factory needs an absolute minimum of five working days to process an order (subject to current order levels). Therefore, if you order, pay and confirm your artwork on a Friday, the very earliest that they could potentially get them despatched would be the following Friday. We cannot offer a weekend courier delivery, so delivery would take place on the following Monday.
Please remember that we cannot deliver at weekends when planning for any events on Saturday or Sunday. Anything needed in time for a weekend promotion will need to be despatched no later than the Thursday before the event for Friday delivery (again, assuming we're delivering to a UK mainland address).
We'd be delighted if we could turn every short-term enquiry into an order, so please keep the standard lead times in mind when placing your order. We look forward to hearing from you... particularly if you have a nice long deadline!